Accenture Solutions Pvt ltd is hiring PWD (Specially-abled) Non Engineering Graduate | PAN India | Fresher (2019 to 2021)
Salary : ₹ 3,30,000 LPA
Eligibility:
B.Sc, BCA, BCom, B.A, BBA, MA, M.Com, MFA and M.Sc, Diploma Engineering (all branches), Diploma (Web/Web Designing, Accounting, Business Administration, Business Journalism and Corporate communication, Banking and Digital Marketing) and other non-engineering degrees (E.g.; B.Voc & BMS)
2019, 2020 & 2021 batches can apply
No active backlogs during application and/or during onboarding
Disability type – all type of disabilities.
Candidate should not have appeared for Accenture recruitment process in last 3 months
Candidates must have Indian citizenship.
Candidates must be eligible to work in India either by citizenship/ have relevant work permit documents.
Bhutan and Nepal nationals can work in India without a need for obtaining a work visa. All other foreign nationals require work visa or an Overseas Citizenship of India (OCI) or Person of Indian Origin (PIO) card to work in India
Job Description:
Accenture is hiring for seven job roles: Deatiled Job Description for each role is given below:
ROLE 1: PROGRAM SUPPORT (PROGRAM CONTROL SERVICES):
What would you do?
Reporting support
Process support
Service management
Run Support
What we need?
We would love you to have:
Good communication skills
Co-ordination and follow-up with various stakeholders
Preparing MIS reports and publishing it as per the SLA
Resource Management (onboarding and Offboarding)
Demand creation on demand and supply tool
Administrative/Operations Support
Service Management/tooling support
Assets and Artefacts management
Knowledge on MS Office - Excel, Word
Ability to learn and perform quickly
ROLE 2: POWER PLATFORM INTERN (CIO)
What would you do?
Develop new features or products for an area of our platform working alongside with the low code/no code development Team
Maintain and enhance current features and functionalities and monitor and control the system
Configure business processes based on defined business requirements
What we need?
We would love you to have:
Should be familiar with basic computer knowledge/skills
Reasonably good communication and interpersonal skills both written and verbal
Should aspire to work on Technical area (low code/no code platform)
Good aptitude and analytical skills
Interest in configuring, maintaining, and enhancing current features and functionalities of the system
Good-to-have skills: SQL, Basic familiarity with MS Office, Agile
ROLE 3: MANUAL FUNCTIONAL TESTING, AUTOMATION TESTING (QUALITY ENGINEERING)
What would you do?
Co-ordination and follow-up with various stakeholders
Preparing MIS reports and publishing it as per the SLA
Resource Management (onboarding and offboarding)
Demand creation on demand and supply tool
Administrative/Operations Support
Service Management/tooling support
Assets and Artefacts Management
What we need?
We would love to have:
Excellent communication skills
Knowledge of MS Office - Excel, Word
Ability to learn and perform quickly
Ability to document and troubleshoot errors
Knowledge of test management software (e.g., qTest, Zephyr) and SQL
Attention to detail
Analytical mind and problem-solving aptitude
Strong organizational skills
Good-to-have skills: Familiarity with Agile frameworks and regression testing
ROLE 4: DESKTOP SUPPORT (ICI)
What would you do?
Take ownership of customer issues reported and solve their problems through by providing resolution
Research, diagnose, troubleshoot, and identify solutions to resolve system/application issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure proper logging of all issues
Document technical issues in the knowledge database
Keep track of users’ system issues until resolved by adhering to the SLA
What we need?
We would love to have:
Good technical skills with current technology
Good communication skills both written and verbal
Tech-savviness
Flexible to work in all shift and under pressure situations
Good analytical skills
Should possess ability to learn and work on changing and emerging technologies
ROLE 5: ASSET SUPPORT (ICI)
What would you do:
Design and execute asset management policies, procedures, and processes
Coordinate with management in utilizing asset management tools to analyze, review, and track asset data
Develop asset control processes to monitor accountability identification, maintenance, location, and contracts
Ensure that all equipment is properly documented and maintained in the asset inventory system
Manage IT store and update/organize as needed
Develop and maintain asset, inventory, and lifecycle management policies and procedures
What we need:
We would love to have:
Supports assets and engineering manager in monitoring and maintaining facilities, systems, and equipment through their whole lifecycle (commissioning, operating, maintaining, repairing, modifying, replacing and decommissioning/disposal)
Leading teams onsite and remotely
Maintaining, upgrading, and operating company assets to ensure they are functioning at optimum levels
Experience working with large data sets and disparate systems
Education: B.Sc./BCA; Should have completed 15 years full-time education
ROLE 6: CTSD RMS SUPPORT (ICI)
What would you do:
Respond to the incidents reported by customer through voice, email, chat, and Self Service
Identify, investigate, and diagnose the issue, resolve or assign the incident to the right assignment group
Provide resolution to customer based on in-scope processes
Follow the incident lifecycle as defined by process
What we need:
We would love to have:
Incident management and usage of ticketing tools
Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
Excellent verbal and written communication skills with email etiquette
Good problem solving and analyticalskills
Excellent customer service skills
Ability to work with or without direct supervision
Comfortable to work in different shift and 24/7
Education: B.Sc./BCA; Good-to-have: ITIL, Technical certification
Work Experience: 1 Year of relevant experience with Hardware and Software related troubleshooting skills
ROLE 7: TECH VOICE SUPPORT (ICI)
What would you do:
Maintenance administration of Voice PBX systems services
Handle day-to-day Voice operations, requirementsissues
Research, diagnose, troubleshoot, and identify solutions to resolve phones, call routing issues
What we need:
We would love to have:
Basic understanding of voice telephony IP along with knowledge of voice networking
Signaling standards telecommunication protocols H323, SIP, SCCP, MGCP etc.
Hands-on experience on industry standard enterprise PBXs like Cisco call manager
Basic knowledge on PRI and trunk configuration in Telephony system
Basic knowledge in ACD calls routing configurations
Basic knowledge on UCCX, CUC
Customer focused positive work ethic/attitude towards work
Good interpersonal and communication skills both verbal and written
Ability to work with diverse teams a quick learner
High level of initiative coupled with a good team spirit
Basic knowledge of MS Visio, Word, and Excel
Education: B.Sc./BCA; Should have completed 15 years full-time education
WorkExperience: Should have on-ground experience rather than remote support to customer
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