TCS is hiring Production Support (ID: 223692 ) Patna

TCS is hiring Production Support (ID: 223692 ) Patna

Location: Patna

Experience: 3 - 6 Years

Job Role: Analyst

Requirement IOU: BFS4.1-Group1

Qualification: BACHELOR OF COMMERCE

Skills: Batch Monitoring& Scheduling

Job Expiring on: 31-Mar-2022

Job Description:

Providing SOP based Level 1/L1.5 support & first-time resolution wherever possible

Performing monitoring activities such as alert monitoring, batch monitoring and system health check

Record and classify Incidents received and undertake an immediate effort in order to restore a failed IT Service

Triaging, Troubleshooting & User query resolution

Assign unresolved Incidents to appropriate Tier 2 Support Group

Participate in status meeting and support calls

Create /Maintain KB/SOP’s as necessary

Managing multiple stakeholders and coordinate with Onsite team

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