TCS is hiring Production Support (ID: 223692 ) Patna
Location: Patna
Experience: 3 - 6 Years
Job Role: Analyst
Requirement IOU: BFS4.1-Group1
Qualification: BACHELOR OF COMMERCE
Skills: Batch Monitoring& Scheduling
Job Expiring on: 31-Mar-2022
Job Description:
Providing SOP based Level 1/L1.5 support & first-time resolution wherever possible
Performing monitoring activities such as alert monitoring, batch monitoring and system health check
Record and classify Incidents received and undertake an immediate effort in order to restore a failed IT Service
Triaging, Troubleshooting & User query resolution
Assign unresolved Incidents to appropriate Tier 2 Support Group
Participate in status meeting and support calls
Create /Maintain KB/SOP’s as necessary
Managing multiple stakeholders and coordinate with Onsite team
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